Look past the install. Follow the value.

The install is the beginning of the customer journey. Acquisition decisions become more useful when they connect to product behaviour.

Measurement · 5 min read
Player value editorial cover

Define the valuable action

A trial, a completed lesson, a retained player and a purchase tell different stories. Agree which actions help explain commercial value for your product and make sure their definitions are consistent.

Compare like with like

Review cohorts over comparable time windows. A newly acquired group has had less time to generate value than an older group. Differences between markets, platforms and monetisation models also matter.

Use uncertainty in the decision

Attribution is an input, not a perfect view of reality. Document data limitations and combine campaign information with product analytics and sensible experiments before making large budget changes.

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